Frequently Asked Questions
Clear answers to common questions about our research process, timescales, costs, records and what to expect when working with Heir Trace Heritage.
Practical answers before you begin.
Research cases can vary depending on the information available, the records required and the complexity of the family or estate matter.
- Understand how long research may take
- Know what information is useful to provide
- Learn what happens after an enquiry is submitted
- Understand how costs and reports are handled
- See what support may be available for complex cases
General Questions
How long does heir tracing take?
Every case is different. Some matters can be resolved within a few weeks, while more complex cases involving historical records, overseas connections or several family branches may take longer. We will aim to keep you informed as the research progresses.
How long does probate research take?
The timeframe depends on the estate, the records available and the level of research required. Straightforward matters can move quickly, while cases involving incomplete family information or older records may require a more detailed investigation.
Can you help if I only have limited information?
Yes. Many enquiries begin with very little detail. A name, approximate date, address, family link or property reference can often be enough for us to assess whether further research may be possible.
What information should I provide when making an enquiry?
Useful information may include full names, dates of birth or death, last known addresses, family relationships, property details, reference numbers and any documents you already have relating to the matter.
Do you work throughout the UK?
Yes. We can assist with research matters across England, Scotland, Wales and Northern Ireland, depending on the nature of the case and the records required.
Can you trace relatives who live overseas?
In some cases, yes. International tracing depends on the country involved, available records and the information already known. Overseas matters may take longer due to record access and verification requirements.
What types of records do you use?
Research may involve birth, marriage and death records, census records, probate records, electoral registers, property records, public registers and other appropriate sources depending on the case.
What happens after I submit an enquiry?
We review the information provided and consider whether the matter is suitable for research. If further details are needed, we will contact you to discuss the case and explain the possible next steps.
Process, Costs & Reports
How much does research cost?
Costs vary depending on the type of case, complexity, available information and research required. We will explain any fees or options clearly before work proceeds.
Will I be asked to pay anything upfront?
This depends on the nature of the enquiry and the service required. Any payment structure will be explained clearly before you agree to proceed.
Do you provide written reports?
Where appropriate, we can provide a clear written summary of the research carried out, the records reviewed and the findings identified during the investigation.
What happens if no records can be found?
Research outcomes depend on the records that exist and the information available. If records cannot be found, we will explain what has been checked and whether any alternative research routes may remain.
Can you work with solicitors and professional representatives?
Yes. We can support solicitors, executors, local authorities, housing providers and other professional representatives who require research assistance.
Can you help identify property owners?
Yes. Our ownership tracing and vacant property investigation services may assist where ownership is unclear, records are incomplete or contact with an owner is required.
Can I speak to someone before sending documents?
Yes. You can contact us first to explain the situation and ask questions before submitting documents or detailed personal information.
Still have a question?
Send us your enquiry and we will review the details before advising what support may be available.